#COOLSUNGLASSES                    Free Shipping                    Because of COVID-19 shippings can take up to 7 working days                    
#COOLSUNGLASSES                    Free Shipping                    Because of COVID-19 shippings can take up to 7 working days                    

FREQUENTLY ASKED QUESTIONS WHYWAIT

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FREQUENTLY ASKED QUESTIONS WHYWAIT

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Frequently Asked Questions

How do I register?    

Quite easy. All you have to do is completing our easy register form, quick and simple, here

What happens if I lose my password?

Just click the register link “I’ve forgotten my password“, here. Type your e-mail address associated to your account and we’ll send you a mail with a password change link.

I need to change something in my order. How should I do that?

If you need to change or cancel your order, please get inmediately in touch with us to the phone number (57) 3182852933 or writing to [email protected]

Can I return or change items purchased on Sale?

None of the sale items are subject to return or change.

What do I do if I receive a product that’s different to what I bought, or it’s in bad shape?

You must communicate inmediately notifying us what happened, you can write us to [email protected] and we will solve your issue as soon as possible.

Do the products that I purchased in the online store have any warranty? 

Glasses only have warranty for factory flaws, the notification must be done within 30 días after receiving the items.

How much for the shipping, and how long does it take? 

We try to be as fast as possible, but we also don’t want to deceive you. In a maximum of 3 days you will get your purchase at home. Our shipping is free for purchases above COP $75.000, otherwise it has a cost of COP $10.000

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